Is Traveluro Legit? 2024 Review

Fact-checked by Laurynas Cesnys
Updated on: April 6, 2024

In the quest for budget-friendly travel, we've all come across offers that promise the moon for pennies. Here’s where Traveluro steps in, with its eye-popping hotel discounts that have everyone buzzing. But in an era where online scams are as common as luggage at an airport, it's only natural to wonder: is Traveluro legit and can it live up to its promises, or is it just another travel site that is too good to be true? Let’s find out!

What is Traveluro?

Traveluro is an online platform offering discounted hotel rooms, operating by purchasing bookings in bulk at lower rates and then reselling them to consumers. It promises convenient bookings and customer support, but there have been reports of challenges with refunds, changes, cancellations, and communication with hotels, leading to potential complications for travelers​​​​.

Is traveluro legit? 1

Is Traveluro Legit?

The short answer is yes, Traveluro is legit… But it doesn’t seem too trustworthy, actually. 

Traveluro, as a business entity, is legitimate, being part of Holisto LTD. However, it's not without its share of red flags that suggest while it might be a real company, its trustworthiness could be questionable. Users have reported significant issues that raise concerns about its reliability as a travel booking service.

Traveluro customer service - is it good?

One of the most critical issues suffered by users is the inability to make changes or cancellations to their reservations once made through the Traveluro website.

Despite the company's promises of customer support, many have found it difficult to get a satisfactory response, if any, from the customer service team. This lack of responsive support can be particularly problematic for any traveler that needs flexibility in their plans​​.

Problems with hotel bookings

Additionally, there are alarming reports of booking confirmations not being communicated to the hotels by Traveluro. Can you imagine arriving at a hotel on the other side of the world only to find out that you don’t appear on their system and there are no rooms left for the night? That’s what some Traveluro users have experienced when arriving at their destinations only to find out that their accommodations were not confirmed, resulting in them being turned away. In some instances, customers who have paid less for their bookings through Traveluro were "bumped" in favor of other guests, with hotels claiming no reservation was made in the first place​​.

I mean… any business that doesn’t have an “About Us” page doesn’t give the best vibes, and Traveluro's customer feedback may add to this theory.

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Too good to be true? Why Is Traveluro So Cheap

Traveluro attracts customers with its notably lower prices by implementing a couple of strategic approaches. Firstly, it leverages its purchasing power to negotiate significant discounts with hotels, which are then partially passed on to the customers, ensuring both competitive pricing and customer satisfaction. 

Secondly, the platform employs a merchant model, where it buys hotel bookings in bulk at discounted rates. These bookings are later sold to travelers at a slightly higher price, yet still below the typical market rates. This model not only secures profit margins for Traveluro but also offers tangible savings for consumers, making it an appealing choice for everyone on a budget. 

The combination of these strategies allows Traveluro to maintain lower pricing compared to direct bookings or other online travel agencies, despite the inherent risks and customer service challenges that have been associated with the platform.

How To Use Traveluro

If you’re like me, then it doesn’t matter how many times I warn you… If there’s a chance to travel while saving some big bucks in the process then at least it should be worth the test, right?

So let’s take a look into how to actually use Traveluro:

Using this platform is very straightforward and operates similarly to other online travel booking platforms. You begin by entering your desired travel dates, destination, and the number of travelers. If you need more than one room, you can specify this as well. 

The platform then presents you with a range of available options for hotel bookings, flights, and activities based on your input. You can compare prices to find the best deal that suits your needs and budget. 

Once you've made your choice, you simply click "Book Now" and follow the on-screen instructions to finalize your reservation. This process involves providing your contact information and payment details to secure your booking​​.

Traveluro's main features include a wide selection of travel options at competitive prices, enabling you to book flights, hotels, rental cars, and activities all in one place. This consolidates the planning and booking process, making it easier for you to compare prices and plan your trip without having to scour multiple websites. 

What Are People Saying About Traveluro?

With a very questionable reputation, customer opinions on Traveluro show a mix of experiences. Some customers have shared positive feedback, particularly appreciating the platform's competitive rates and the ease of securing bookings at rates better than what hotels directly offered. These users found the booking process simple and effective, highlighting the convenience of confirming stays and the smooth transaction process. Positive reviews often mention the platform's ability to offer great deals and assure bookings, providing value for the money spent​​​​​​.

However, on the other hand, there are very concerning stories from users who experienced problems, particularly with reservations not being recognized by hotels upon arrival. Such experiences underline the importance of double-checking bookings directly with hotels to avoid any surprises. Some customers expressed concerns about the reliability of Traveluro's customer service and the challenges faced when attempting to resolve booking issues. The absence of direct contact options and the reliance on web forms for communication have been pointed out as areas needing improvement​​​​.

Given these varied experiences, my advice is for you to approach Traveluro with a level of caution. Ensuring clarity on the terms of your booking and having a backup plan are prudent steps. As always, leveraging credit card protections can offer an additional safety net for your travel investments.

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Should You Be Worried About Traveluro’s Complaints?

If you're worried about potential scams and sketchy companies, it's natural to approach Traveluro with caution, especially when you consider the mixed bag of customer feedback. Some travelers have had positive experiences, securing bookings at rates that undercut what they might find elsewhere, and they report satisfaction with Traveluro's straightforward booking process​​​​​​.

However, it's impossible to ignore the complaints and negative reviews that highlight significant issues, such as bookings not being honored by hotels. These incidents underline the importance of verifying reservations directly with hotels to ensure peace of mind​​​​.

Traveluro ensures its commitment to transparency and customer satisfaction, with stated measures for security and privacy, including encryption protocols and SSL certification to secure transactions​​. Yet, the absence of an "About Us" page and the limited information on the company's background may raise eyebrows and fuel skepticism among wary travelers​​.

Considering these factors, it's understandable to be cautious. If you're contemplating using Traveluro, weigh the potential savings against the risk of booking complications. Implement safeguards, such as using credit cards that offer dispute resolution and chargeback options, and always have a backup accommodation plan. While the lure of discounted rates is tempting, ensuring a hassle-free travel experience might be worth the extra cost of booking directly with hotels or through more established travel platforms.

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Traveluro Alternatives

So what are these other more established travel platforms?Let’s take a look at some.

Considering alternatives to Traveluro for your travel bookings might provide you with a more reliable and satisfactory experience. Several platforms offer a range of features that can cater to different travel needs:

  • Hotwire: Known for its "Hot Rate" deals, Hotwire offers significant discounts by not revealing the hotel name until after booking. It's a great choice for those flexible with their accommodations and looking for deep discounts. However, like Traveluro, the trade-off is a lack of transparency regarding the specific hotel until after booking​​.
  • Kayak: A powerful search tool that allows you to sift through multiple booking sites at once. Kayak is praised for its specificity in filtering options and the ability to set price alerts. It's a strong contender for those who prioritize a comprehensive search to ensure they're getting the best deal​​.
  • Agoda: Particularly strong in Asia and South America, Agoda offers competitive prices and a good selection of filters to narrow down your search. However, it tends to show weaker performance in European markets, and the final price only includes taxes and fees at the last booking step​​.
  • Priceline: Offers traditional booking options as well as "Express Deals" for deeper discounts on opaque bookings. While these can save money, they're nonrefundable and nontransferable, making them a gamble if your plans aren't set in stone​​.
  • Orbitz: Similar to Expedia, Orbitz allows for booking a wide range of travel accommodations and rewards users with "Orbucks" for future discounts. It also offers a price guarantee system, adding value for price-conscious travelers​​.
  • Stands out for its extensive selection of accommodations and a generous price-match guarantee. The Genius loyalty program provides additional discounts and perks, making it an attractive option for frequent travelers​​.

Final Thoughts

Traveluro presents itself as a budget-friendly platform offering competitive rates for travelers. Yet, it's met with a mix of reviews that swing from satisfactory experiences citing good deals​​​​​​ to frustrating encounters with non-acknowledged bookings and challenging customer service interactions​​​​. While Traveluro boasts transparent booking processes and responsive support​​, the absence of detailed company information and the mixed customer feedback warrant caution. For those seeking alternatives, platforms like Hotwire, Kayak, Agoda, Priceline, Orbitz, and offer varied features and often more consistent reliability and transparency​​​​​​​​​​.

For budget travelers aiming to navigate these waters safely, here are some valuable tips: always verify your bookings directly with the accommodation; consider using credit cards for added protection and potential chargeback options; explore loyalty programs and price-match guarantees for additional savings; and remember, while deals are enticing, the peace of mind that comes with booking through a reputable platform can be invaluable. In the end, thorough research and a cautious approach can ensure both your budget and travel experience are safe.

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About Author:
David Mercado is an experienced writer and marketer with over 5 years of experience covering topics like online business, digital marketing, technology, and personal finance. David is especially passionate about leveraging technology and the internet to help everyday people achieve financial freedom and build income streams through online marketing and entrepreneurship. His practical advice helps his readers successfully launch online businesses, optimize their digital marketing funnels, and utilize tools to boost productivity.
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