DoorDash vs UberEats in 2024: Which is Better?

Fact-checked by  Laurynas Cesnys
Editor
Updated on: August 29, 2024
doordash vs uber eats

When hunger strikes, two food delivery titans battle to win you as a client: DoorDash vs Uber Eats. Both promise to bring delicious meals from your favorite restaurants right to your door. But which app truly delivers the best experience?

In this in-depth comparison, I'll examine the key differences between DoorDash and Uber Eats to help you decide which is the better choice. We'll cover factors like:

  • Restaurant selection
  • Pricing and delivery fees
  • User experience and features
  • Customer service and driver quality

By the end, you'll have all the important information to choose the best food delivery app for your needs. Let the DoorDash vs Uber Eats showdown begin!

DoorDash vs Uber Eats: Head to Head Comparison 

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When comparing DoorDash vs Uber Eats, there are several key differences to consider that may sway you to choose one food delivery service over the other. Let's take a closer look at how DoorDash and Uber Eats stack up.

DashPass vs Uber One

For frequent users, DoorDash and Uber Eats both offer subscription programs - DashPass and Uber One respectively. 

  • Choosing between the two may come down to which platform offers you the closer option for the food you’re craving.

Pricing and Fees

Pricing is another important consideration in the DoorDash vs Uber Eats debate. Both charge delivery fees, service fees, and offer promotions, but the specifics vary. 

  • Both frequently run promotions like free delivery or discounts for new customers and existing users.

Restaurant Selection 

Another factor in choosing between DoorDash vs Uber Eats is the selection of local restaurants available on each platform. Both offer a wide variety of cuisines, from local favorites to national chains, but here are the main differences.

  • DoorDash partners with over 500,000 restaurants and groceries.
  • Uber Eats works with over 1.000,000 merchants worldwide
  • Uber Eats may have an edge in major metro areas and internationally, but DoorDash provides extensive options in the suburbs and smaller cities it serves.

Customer Service and Support

Both provide 24/7 phone, email, and in-app support for customers, Dashers/delivery people, and merchant partners. However, some users report better experiences with DoorDash's support and faster response times compared to Uber Eats.

Availability and Market Share

One major difference in the DoorDash vs Uber Eats comparison is their availability and share of the food delivery market. 

  • As of 2024, DoorDash holds the top spot with 67% market share in the U.S. while Uber Eats comes in second at 25% (including Postmates which Uber acquired). 
  • Uber Eats has a wider global presence, operating in 6 continents, while DoorDash primarily serves the U.S., Canada, Australia, and Japan.

DoorDash vs Uber Eats User Experience and Reviews

When it comes to ordering food delivery, the user experience is key. 

  • Both DoorDash and Uber Eats offer user-friendly apps and websites that make it easy to browse menus, customize orders, and track your delivery. 
  • Regarding delivery times, both applications aim to have a margin of between 30 and 35 minutes, although this is one of the biggest complaints from customers, since these times are not always met.
  • Looking at customer ratings and reviews, both DoorDash and Uber Eats have generally been positive. In the Apple Store, they both have 4.8 out of 5 stars, but Uber Eats has substantially more reviews, which means that there have been more good experiences reported.

On the Google Play Store, their positions change DoorDash comes out on top with a 4.7 star rating from over 50 million downloads, while Uber Eats has a 4.0 star rating with over 100 million downloads. So while both apps are well-rated overall, Uber Eats seems to perform better with iOS users, while DoorDash has an edge with the Android crowd based on these app store metrics.

DoorDash Overview

DoorDash is a major player in the food delivery industry, connecting customers with local restaurants in over 7,000 cities across many countries. Founded in 2013, the company has grown to serve over 25 million customers, partnering with 450,000 restaurants and employing 1 million delivery drivers known as "Dashers".

For customers, DoorDash offers a convenient way to order food from a wide selection of restaurants. Users can browse menus, customize orders, track deliveries, and pay seamlessly. 

DoorDash also offers a subscription service called DashPass, which provides free delivery and reduced service fees for a monthly fee.

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On the flip side, Dashers are the independent contractors who handle the delivery process. They use the DoorDash Driver app to accept requests, navigate to restaurants and customer locations, and earn money on a per-delivery basis. Dashers have the flexibility to set their own schedules and work as much or as little as they choose.

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Customers should be aware of potential delivery fees and service charges. Order accuracy and food quality may also vary. For Dashers, the main advantages are flexible hours and the opportunity to earn extra income, but they may face inconsistent earnings and lack of benefits as independent contractors.

Uber Eats Overview

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Uber Eats, the online food ordering and delivery platform launched by Uber in 2014, has quickly become a major contender in the food delivery market. Starting as a small pilot program in Santa Monica, California, Uber Eats has expanded to over 6,000 cities across 45 countries.

Customers can easily browse menus, customize orders, and pay through the Uber Eats app or website. A delivery partner then picks up the order from the restaurant and brings it to the customer's location. The app allows users to track their order status and estimated delivery time.

One of Uber Eats' strengths is its integration with Uber's existing driver network, enabling rapid scaling and expansion of delivery services. 

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The platform offers a wide selection of restaurants, from local favorites to national chains. For restaurants, partnering with Uber Eats can provide access to a large customer base and potentially increase sales.

Let’s touch on some potential drawbacks. Uber Eats charges restaurants a commission fee of up to 30%, which can impact profit. Delivery partners are independent contractors, lacking the benefits and protections of traditional employees. While not the norm, sometimes it faces challenges with order accuracy, food quality, and timely delivery.

DoorDash vs Uber Eats for Drivers

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When comparing DoorDash vs Uber Eats from a driver's perspective, there are several key factors to consider, including the onboarding process, pay structure, incentives, and support.

Driver Requirements and Onboarding 

Both DoorDash and Uber Eats have similar basic requirements for drivers, such as being at least 18 years old, having a valid driver's license, and passing a background check.

  • To become a Dasher, you'll need to submit your application, consent to a background check, and complete an orientation. 

Pay Structure and Average Earnings

When it comes to DoorDash pay vs Uber Eats pay, both platforms offer a base pay per delivery or per order, plus tips and potential bonuses. 

  • Actual earnings can vary significantly based on factors like location, time of day, and order volume.

Driver Incentives and Bonuses

Both DoorDash and Uber Eats offer various incentives and bonuses to encourage drivers to accept orders and complete deliveries. 

  • DoorDash offers Peak Pay during busy times, Challenges for completing a certain number of deliveries, and Guaranteed Earnings for new drivers. 

Driver Support and Perks

DoorDash and Uber Eats both provide some level of driver support and perks.

  • DoorDash offers 24/7 phone, email, and in-app support, as well as rewards like discounts on gas and auto maintenance. 
  • Uber Eats has a driver rewards program called Uber Pro that provides phone support, discounts, and tuition coverage based on points earned per delivery.

Tips for Maximizing Earnings

To maximize earnings on DoorDash, focus on accepting orders with a high base pay and low mileage, maintain a high completion rate, avoid long wait times at restaurants, and be strategic about which orders to accept. 

For Uber Eats, prioritize short-distance deliveries, avoid drive-thrus during peak hours, deliver during boost and surge pricing, and track your expenses for tax deductions.

Conclusion: Doordash vs Uber Eats

In the battle of DoorDash vs Uber Eats, both food delivery apps have their strengths. DoorDash is the market leader in the U.S., with a wider restaurant selection, lower fees on average, and a user-friendly app experience. Uber Eats has a larger global presence, a strong logistics network from its ride-sharing business, and more frequent promotions and discounts.

The best choice between DoorDash and Uber Eats comes down to your specific needs and preferences. If you prioritize low fees, DashPass benefits, and a streamlined app interface, DoorDash may be the way to go. If you value Uber's brand reputation, global availability, and promo codes, Uber Eats could be your go-to.

About Author:
Paula is an accomplished content strategist and journalist with over 7 years of experience creating compelling, well-researched materials for business and finance audiences. Drawing on her background in journalism and brand messaging, Paula develops informative content that engages readers across diverse platforms, distilling complex financial topics into accessible, authoritative articles. Her ability to deliver valuable insights helps brands connect with their target audiences and empowers professionals navigating the ever-evolving business landscape.
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