Chaindesk leverages advanced AI models like GPT-4 to build customized chatbots that can securely and precisely respond to customer inquiries, reducing ticket volume for support teams. The platform seamlessly ingests content from various sources, including files, Notion, Google Drive, Zendesk Help Center, and public URLs, to provide comprehensive responses. With built-in safeguards, Chaindesk ensures that AI agents stick to the provided knowledge base, eliminating off-topic conversations and misleading information. The platform supports uninterrupted conversations across multiple channels, including embeddable widgets, WhatsApp, Slack, and Telegram, while also allowing human agents to take over when needed.
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